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For U.S. plumbing businesses

More follow-through for the calls you miss.

When an owner or crew is out on a job, new inquiries and open estimates can wait longer than anyone intends.

RivetRelay is a managed AI follow-up service for owner-operated plumbing businesses and field teams. It prepares response drafts for missed inquiries and check-ins after estimates, using the business details you provide.

Talk through your follow-up See the full service

Your team reviews each prepared draft and decides what happens next.

REVIEW-FIRST FOLLOW-UP

A clearer next step after the job pulls you away.

01 / INQUIRYA call goes unanswered

Your team shares the details for a follow-up.

02 / PREPAREA response draft is prepared

It uses the services and preferences you provide.

03 / REVIEWYour team decides whether to send

Edit it, send it, or leave it as a draft.

Drafts do not send themselves or book a service visit.

MADE FOR FIELD-FOCUSED TEAMS

Two moments that need a clear next step.

RivetRelay helps prepare the words. Your plumbing team stays in charge of the customer conversation.

01

Missed inquiries

When a customer reaches out while you’re handling a job, use the inquiry details to prepare a first-response draft for your team to review.

A draft for your next conversation
02

Estimate check-ins

After an estimate is shared, prepare a courteous check-in draft your team can edit and send if it fits the conversation.

Your team chooses if and when
MANAGED AROUND YOUR PROCESS

AI prepares the draft. Your team stays in control.

RivetRelay learns about your plumbing services, coverage, and preferred way of speaking with customers, then prepares suggested responses and follow-ups from the details you provide. Your team reviews each draft before choosing what to edit or send.

No automatic message delivery, dispatch, or appointment booking.
  1. 01
    Share your workflow

    Services, service area, and customer communication preferences.

  2. 02
    Prepare relevant drafts

    Suggested replies for new inquiries and estimate follow-up.

  3. 03
    Review before acting

    Your team makes the final call on every message.

A SERVICE CONVERSATION, NOT A SALES SCRIPT

Let’s talk about the follow-ups your team wants to handle.

Use the inquiry form Explore RivetRelay’s service